By ordering from ellotreats you agree to the following Terms & Conditions.
Payment is needed to confirm online orders and until payment is received your order cannot be guaranteed. We reserve the right to cancel any order still awaiting payment on the delivery date.
Deliveries are made by hand on the date specified in your order. All deliveries are undertaken by ellotreats or our couriers. Please ensure someone is available at the delivery address on the day of your order; if there is no-one on hand to receive the order we will do our very best to leave them in a safe place (with a neighbour, receptionist, caretaker etc.) but we cannot keep hold of the order for re-delivery and they will be left at the address you have given us. If you would like us to deliver to your place of work or somewhere with a mailroom/courier point we are happy to do so but please note that ellotreats cannot accept any liability for the treatment of your order or mishandling once a delivery has been made. All our drivers are instructed in the correct handling of the cakes and will always pass this information on to any postroom workers but once the order is signed for we cannot accept liability for the subsequent handling of your order.
If arranging your own courier collection we would advise always booking a van or car, rather than a motorbike. Once orders have left us we can not be held liable for any damage that occurs during transit. Any issues should be handled directly with the courier company you have chosen to use.
All our cakes, brownies and cookies are baked to order and we do not accept returns. Refunds, credit notes or a replacement order to the same value will be given only in the event that you receive the incorrect product or if the products are shown to be of unsatisfactory quality. Should this be the case, or if you are in any way unsatisfied with the condition or quality of your order upon arrival you must contact us within 24 hours of receipt. ellotreats will not accept liability for any complaints made after this time.
We take great care to ensure all Freshly Baked products arrive in perfect condition. If you are unhappy with the condition of your order when it arrives please ensure you take a photo showing any damage and contact us within 24 hours of receipt. We will get straight back to you to sort it out. If you have ordered freshly baked products with a baking/delivery date in addition to other items from the website we will ship your order together on your chosen delivery date. We can only ship one day’s order at a time; if ordering for delivery across multiple days please contact us or place separate orders.
We reserve the right to use photographs of orders we prepare on our website, blog, Instagram pages, Twitter pages and Facebook pages. All of our products may contain eggs, milk, gluten, soya and nuts.
If you need to change the date or details of your order or cancel it altogether please contact us as far in advance as possible. Online orders cancelled 7 days or more before the delivery/collection date will receive a full refund on the order total; those cancelled within 2-6 days of delivery/collection will be entitled to a 50% refund; those cancelled within 48 hours of the delivery/collection date will not be entitled to a refund (although refunds and credit notes may still be provided at our discretion).